James Raymond Lucas - Fatal illusions: shredding a dozen unrealities that can keep your organization from success

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title	:	Fatal Illusions : Shredding a Dozen Unrealities That Can Keep Your Organization From Success
author	:	Lucas, J. R.
publisher	:	AMACOM Books
isbn10 | asin	:	081440359X
print isbn13	:	9780814403594
ebook isbn13	:	9780585024059
language	:	English
subject	Psychology, Industrial, Self-perception, Industrial management, Organizational effectiveness.
publication date	:	1997
lcc	:	HF5548.8.L683 1997eb
ddc	:	158.7
subject	:	Psychology, Industrial, Self-perception, Industrial management, Organizational effectiveness.

Fatal Illusions Shredding a Dozen Unrealities That Can Keep Your Organization From Success James R. Lucas AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Lucas, J. R. (James Raymond), 1950 Fatal illusions: shredding a dozen unrealities that can keep your organization from success / James R. Lucas. p. cm. Includes bibliographical references and index. ISBN 0-8144-0359-X 1. Psychology, Industrial. 2. Self-perception. 3. Industrial management. 4. Organizational effectiveness. I. Title. HF5548.8.L683 1997 158.7dc21 97-1324 CIP 1997 James R. Lucas. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

To my father James Earl (Lefty) Lucas 1924-1981 I miss you, Dad. And to his grandchildren Laura Christine Peter Barrett David Christopher Bethany Gayle

Page vii Contents Acknowledgments ix Introduction 1 Section I: Illusions 5 1 What Are Illusions? 7 2 Why We "Buy In" to Illusions 19 3 Harmless, Hurtful, and Fatal Illusions 29 Section II: Twelve Fatal Illusions 35 4 Vision: "Having a Mission Statement Means We Know Who We Are" 39 5 Priorities: "Of Course Our People Understand What's Important" 49 6 Quality: "Everybody Knows What Quality Is" 61 7 Expectations: "We Don't Know What to Expect of Those People" 73 8 Change: "We'll Get to That Later" 83 9 Consequences: "I Think We Can Get Away With That" 95 10 Comparisons: "We're Doing Better Than _____" 106 11 People: "Good People Can Be Successful in Jobs They Don't Like" 117

Page viii 12 Openness: "We Can Run This Thing Without Sharing That Information" 130 13 Incentives: "In This Economy, They Should Be Happy to Have a Job" 142 14 Cooperation: "Just Give People a Chance and They'll Work Together" 155 15 Passion: "We Don't Need Passion If We Have a Good Plan" 167 Section III: Shredding Illusions Before They Shred Us 179 16 Good Medicine for Bad Ideas

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