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PRUITT JOHN S. - The persona lifecycle: keeping people in mind throughout product design

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The next frontier for user-centered design : making user representations more usable -- The persona lifecycle : a framework for the persona approach -- Phase 1: Family planning (planning a persona effort) -- Phase 2: Conception & gestation (creating personas) -- Phase 3: Birth & maturation (launching and communicating personas) -- Phase 4: Adulthood (using personas) -- Phase 5: Lifetime achievement and retirement (ROI and reuse of personas) -- Contributed chapters: Users, roles and personas / by Larry Constantine -- Storytelling and narrative / by Whitney Quesenbery -- Reality and design maps / by Tamara Adlin & Holly Jamesen -- Marketing versus design personas / by Bob Barlow-Busch -- Why personas work : the psychological evidence / by Jonathan Grudin -- Appendix A: G4K organizational archetype and sample persona -- Appendix B: Example personas from real projects -- Appendix C: Sample image release form.;The Persona Lifecycle addresses the how of creating effective personas and using those personas to design products that people love. It doesnt just describe the value of personas; it offers detailed techniques and tools related to planning, creating, communicating, and using personas to create great product designs. Moreover, it provides rich examples, samples, and illustrations to imitate and model. Perhaps most importantly, it positions personas not as a panacea, but as a method used to complement other user-centered design (UCD) techniques including scenario-based design, cognitive walkthroughs and user testing--Resource description page.

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THE PERSONA LIFECYCLE
Keeping People in Mind Throughout Product Design

JOHN S. PRUITT

MICROSOFT CORPORATION

TAMARA ADLIN

ADLIN, INC.

ENTHUSIASTIC ENDORSEMENTS FROM BOTH FOUNDERS OF THE NIELSEN NORMAN GROUP - photo 1

ENTHUSIASTIC ENDORSEMENTS FROM BOTH FOUNDERS OF THE NIELSEN NORMAN GROUP - photo 2

ENTHUSIASTIC ENDORSEMENTS FROM BOTH FOUNDERS OF THE NIELSEN NORMAN GROUP!

Personas personified. The definitive word on why personas are better than people in guiding your designs. Filled with case histories, sidebars, and helpful, useful guidelines as well as deep, penetrating analyses. A big book, and for a reason. This book is unique in that it is truly for everyone: the practitioner, the researcher, and the teacher. Did I say this was essential reading? Well, it is: if you use personas, if you have thought about using them, but especially if you dont even know what they are, this is the book for you.

Don Norman, Nielsen Norman group & Northwestern University; author of Emotional Design

Personas are powerful design tools, which are that much more dangerous if they are grounded in weak methodology. Pruitt and Adlin show you how to do personas right and how to base them on real user data. Follow their advice or risk disaster.

Jakob Nielsen, Nielsen Norman group, author of Usability Engineering

THE MORGAN KAUFMANN SERIES IN INTERACTIVE TECHNOLOGIES

Series Editors:

Stuart Card, PARC Picture 3 Jonathan Grudin, Microsoft Jakob Nielsen, Nielsen Norman Group

The Persona Lifecycle: Keeping People in Mind Throughout Product Design

John Pruitt and Tamara Adlin

Cost-Justifying Usability, Second Edition

Edited by Randolph Bias and Deborah Mayhew

User Interface Design and Evaluation

Debbie Stone, Caroline Jarrett, Mark Woodroffe, Shailey Minocha

Rapid Contextual Design

Karen Holtzblatt, Jessamyn Burns Wendell, and Shelley Wood

Voice Interaction Design: Crafting the New Conversational Speech Systems

Randy Allen Harris

Understanding Users: A Practical Guide to User Requirements Methods, Tools, and Techniques

Catherine Courage and Kathy Baxter

The Web Application Design Handbook: Best Practices for Web-Based Software

Susan Fowler and Victor Stanwick

The Mobile Connection: The Cell Phones Impact on Society

Richard Ling

Information Visualization: Perception for Design, Second Edition

Colin Ware

Interaction Design for Complex Problem Solving: Developing Useful and Usable Software

Barbara Mirel

The Craft of Information Visualization: Readings and Reflections

Written and edited by Ben Bederson and Ben Shneiderman

HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science

Edited by John M. Carroll

Web Bloopers: 60 Common Web Design Mistakes, and How to Avoid Them

Jeff Johnson

Observing the User Experience: A Practitioners Guide to User Research

Mike Kuniavsky

Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces

Carolyn Snyder

Persuasive Technology: Using Computers to Change What We Think and Do B. J. Fogg

Coordinating User Interfaces for Consistency

Edited by Jakob Nielsen

Usability for the Web: Designing Web Sites that Work

Tom Brinck, Darren Gergle, and Scott D. Wood

Usability Engineering: Scenario-Based Development of Human-Computer Interaction

Mary Beth Rosson and John M. Carroll

Your Wish is My Command: Programming by Example

Edited by Henry Lieberman

GUI Bloopers: Donts and Dos for Software Developers and Web Designers

Jeff Johnson

Information Visualization: Perception for Design

Colin Ware

Robots for Kids: Exploring New Technologies for Learning

Edited by Allison Druin and James Hendler

Information Appliances and Beyond: Interaction Design for Consumer Products

Edited by Eric Bergman

Readings in Information Visualization: Using Vision to Think

Written and edited by Stuart K. Card, Jock D. Mackinlay, and Ben Shneiderman

The Design of Childrens Technology

Edited by Allison Druin

Web Site Usability: A Designers Guide

Jared M. Spool, Tara Scanlon, Will Schroeder, Carolyn Snyder, and Terri DeAngelo

The Usability Engineering Lifecycle: A Practitioners Handbook for User Interface Design

Deborah J. Mayhew

Contextual Design: Defining Customer-Centered Systems

Hugh Beyer and Karen Holtzblatt

Human-Computer Interface Design: Success Stories, Emerging Methods, and Real World Context

Edited by Marianne Rudisill, Clayton Lewis, Peter P. Polson, and Timothy D. McKay

Copyright

Publishing Director: Diane Cerra

Publishing Services Managers: Andre Cuello, George Morrison

Senior Project Manager: Angela Dooley

Project Manager: Dawnmarie Simpson

Editorial Assistant: Asma Stephan

Cover Design: Yvo Riezebos

Cover and Book Illustrations: Nelson Adlin

Technical Illustrations: Craig Hally

Text Design: Yvo Riezebos

Composition: CEPHA Imaging Pvt Ltd.

Illustration: Dartmouth Publishing, Inc.

Copyeditor: Daril Bentley

Proofreader: Broccoli Information Management

Indexer: Broccoli Information Management

Interior printer: Hing Yip Printing, Co., Ltd.

Cover printer: Hing Yip Printing, Co., Ltd.

Morgan Kaufmann Publishers is an imprint of Elsevier.

500 Sansome Street, Suite 400, San Francisco, CA 94111

This book is printed on acid-free paper.

2006 by Elsevier Inc. All rights reserved.

Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any meanselectronic, mechanical, photocopying, scanning, or otherwisewithout prior written permission of the publisher.

) by selecting Customer Support and then Obtaining Permissions.

Library of Congress Cataloging-in-Publication Data

Pruitt, John.

The persona lifecycle: keeping people in mind throughout product design / John Pruitt, Tamara Adlin.

p. cm.

Includes bibliographical references and index.

ISBN-13: 978-0-12-566251-2 (pbk. : alk. paper)

ISBN-10: 0-12-566251-3 (pbk. : alk. paper) 1. Product management. 2. New products. 3. Industrial research.

I. Adlin, Tamara. II. Title.

HF5415.15.P79 2006

658.503dc22

2006000795

ISBN 13: 978-0-12-566251-2

ISBN 10: 0-12-566251-3

For information on all Morgan Kaufmann publications, visit our Web site at www.mkp.com or www.books.elsevier.com

Printed in China

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