JOHN S. PRUITT
ADLIN, INC.
THE MORGAN KAUFMANN SERIES IN INTERACTIVE TECHNOLOGIES
Series Editors:
Stuart Card, PARC Jonathan Grudin, Microsoft Jakob Nielsen, Nielsen Norman Group
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
John Pruitt and Tamara Adlin
Cost-Justifying Usability, Second Edition
Edited by Randolph Bias and Deborah Mayhew
User Interface Design and Evaluation
Debbie Stone, Caroline Jarrett, Mark Woodroffe, Shailey Minocha
Rapid Contextual Design
Karen Holtzblatt, Jessamyn Burns Wendell, and Shelley Wood
Voice Interaction Design: Crafting the New Conversational Speech Systems
Randy Allen Harris
Understanding Users: A Practical Guide to User Requirements Methods, Tools, and Techniques
Catherine Courage and Kathy Baxter
The Web Application Design Handbook: Best Practices for Web-Based Software
Susan Fowler and Victor Stanwick
The Mobile Connection: The Cell Phones Impact on Society
Richard Ling
Information Visualization: Perception for Design, Second Edition
Colin Ware
Interaction Design for Complex Problem Solving: Developing Useful and Usable Software
Barbara Mirel
The Craft of Information Visualization: Readings and Reflections
Written and edited by Ben Bederson and Ben Shneiderman
HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science
Edited by John M. Carroll
Web Bloopers: 60 Common Web Design Mistakes, and How to Avoid Them
Jeff Johnson
Observing the User Experience: A Practitioners Guide to User Research
Mike Kuniavsky
Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces
Carolyn Snyder
Persuasive Technology: Using Computers to Change What We Think and Do B. J. Fogg
Coordinating User Interfaces for Consistency
Edited by Jakob Nielsen
Usability for the Web: Designing Web Sites that Work
Tom Brinck, Darren Gergle, and Scott D. Wood
Usability Engineering: Scenario-Based Development of Human-Computer Interaction
Mary Beth Rosson and John M. Carroll
Your Wish is My Command: Programming by Example
Edited by Henry Lieberman
GUI Bloopers: Donts and Dos for Software Developers and Web Designers
Jeff Johnson
Information Visualization: Perception for Design
Colin Ware
Robots for Kids: Exploring New Technologies for Learning
Edited by Allison Druin and James Hendler
Information Appliances and Beyond: Interaction Design for Consumer Products
Edited by Eric Bergman
Readings in Information Visualization: Using Vision to Think
Written and edited by Stuart K. Card, Jock D. Mackinlay, and Ben Shneiderman
The Design of Childrens Technology
Edited by Allison Druin
Web Site Usability: A Designers Guide
Jared M. Spool, Tara Scanlon, Will Schroeder, Carolyn Snyder, and Terri DeAngelo
The Usability Engineering Lifecycle: A Practitioners Handbook for User Interface Design
Deborah J. Mayhew
Contextual Design: Defining Customer-Centered Systems
Hugh Beyer and Karen Holtzblatt
Human-Computer Interface Design: Success Stories, Emerging Methods, and Real World Context
Edited by Marianne Rudisill, Clayton Lewis, Peter P. Polson, and Timothy D. McKay
Copyright
Publishing Director: Diane Cerra
Publishing Services Managers: Andre Cuello, George Morrison
Senior Project Manager: Angela Dooley
Project Manager: Dawnmarie Simpson
Editorial Assistant: Asma Stephan
Cover Design: Yvo Riezebos
Cover and Book Illustrations: Nelson Adlin
Technical Illustrations: Craig Hally
Text Design: Yvo Riezebos
Composition: CEPHA Imaging Pvt Ltd.
Illustration: Dartmouth Publishing, Inc.
Copyeditor: Daril Bentley
Proofreader: Broccoli Information Management
Indexer: Broccoli Information Management
Interior printer: Hing Yip Printing, Co., Ltd.
Cover printer: Hing Yip Printing, Co., Ltd.
Morgan Kaufmann Publishers is an imprint of Elsevier.
500 Sansome Street, Suite 400, San Francisco, CA 94111
This book is printed on acid-free paper.
2006 by Elsevier Inc. All rights reserved.
Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any meanselectronic, mechanical, photocopying, scanning, or otherwisewithout prior written permission of the publisher.
) by selecting Customer Support and then Obtaining Permissions.
Library of Congress Cataloging-in-Publication Data
Pruitt, John.
The persona lifecycle: keeping people in mind throughout product design / John Pruitt, Tamara Adlin.
p. cm.
Includes bibliographical references and index.
ISBN-13: 978-0-12-566251-2 (pbk. : alk. paper)
ISBN-10: 0-12-566251-3 (pbk. : alk. paper) 1. Product management. 2. New products. 3. Industrial research.
I. Adlin, Tamara. II. Title.
HF5415.15.P79 2006
658.503dc22
2006000795
ISBN 13: 978-0-12-566251-2
ISBN 10: 0-12-566251-3
For information on all Morgan Kaufmann publications, visit our Web site at www.mkp.com or www.books.elsevier.com
Printed in China