Deborah Harrington-Mackin - Keeping the Team Going: A Tool Kit to Renew & Refuel Your Workplace Teams

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title	:	Keeping the Team Going : A Tool Kit to Renew & Refuel Your Workplace Teams
author	:	Harrington-Mackin, Deborah.
publisher	:	AMACOM Books
isbn10 | asin	:	0814470084
print isbn13	:	9780814470084
ebook isbn13	:	9780585032764
language	:	English
subject	Teams in the workplace.
publication date	:	1996
lcc	:	HD66.H374 1996eb
ddc	:	658.4/036
subject	:	Teams in the workplace.

Keeping the Team Going A Tool Kit to Renew & Refuel Your Workplace Teams Deborah Harrington-Mackin Author of THE TEAM BUILDING TOOL KIT AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competentprofessional person should be sought. Library of Congress Cataloging-in-Publication Data Harrington-Mackin, Deborah. Keeping the team going: a tool kit to renew & refuel your workplace teams / Deborah Harrington-Mackin. p. cm. Includes bibliographical references and index. ISBN 0-8144-7008-4 (pbk.) 1. Work groups. I. Title. HD66.H374 1996 658.4'036dc2095-46817 CIP 1996 New Directions Management Services, Inc. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4

Page v Contents Acknowledgments vii Introduction 1 1 Taking On Responsibility 7 Taking On More Responsibility Resistance The Cycle of Involvement Guidelines for Accepting Team Mistakes Sharing More Responsibility: The Empowerment Hand-Off Plan Keeping the Environment Ripe for Responsibility Questions and Answers: Taking On Responsibility 2 Getting Back on Track 33 Realigning a Team The Role of Team Leader Building Skill Competencies Handling Recurring Resistance Adapting to Rapid Change Recovering From Losses Associated With Layoffs and Downsizing Questions and Answers: Getting Back on Track 3 Keeping It Fresh 60 Sequential Development Needs of Teams The Renewal Process Strategies for Refreshing Teams Strategies for Re-Energizing Managers and Supervisors Questions and Answers: Keeping It Fresh 4 Building Strategic Relationships 90 Elements in an Effective Relationship Strengthening Relationships on a Team Improving the Team's Listening Skills Learning to Ask Good Questions

Page vi Acceptance vs. Agreement Gentle Confrontation Understanding Personalities Understanding Group Behavior Questions and Answers: Building Strategic Relationships 5 Building Trust and Resolving Conflicts 114 "Stamp Collecting" Bringing New People on Board Working With Other Teams Developing Trust on Teams The Difficulties in Forgiving Surfacing and Resolving Interpersonal Conflicts Handling Difficult People Questions and Answers: Building Trust and Resolving Conflicts 6 Improving Team Problem Solving and Decision Making 137 Team Decision Making Consensus Decision Making Team Decision Making Tools Working Toward a Final Decision Questions and Answers: Improving Team Problem Solving and Decision Making 7 Measuring a Team's Worth 163 Myths That Interfere With Examining the Team's Progress Evaluating the Team Bringing Customers Into the Evaluation Process 360-Degree Evaluations Continuing a Team's Charter Closing Out a Team Questions and Answers: Measuring a Team's Worth

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