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Balu N Ilag - Configure, Customize, and Manage the Teams Experience

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Balu N Ilag Configure, Customize, and Manage the Teams Experience
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Balu N Ilag Understanding Microsoft Teams Administration Configure - photo 1
Balu N Ilag
Understanding Microsoft Teams Administration
Configure, Customize, and Manage the Teams Experience
Balu N Ilag Tracy CA USA Any source code or other supplementary material - photo 2
Balu N Ilag
Tracy, CA, USA

Any source code or other supplementary material referenced by the author in this book is available to readers on GitHub via the books product page, located at www.apress.com/978-1-4842-5874-3 . For more detailed information, please visit http://www.apress.com/source-code .

ISBN 978-1-4842-5874-3 e-ISBN 978-1-4842-5875-0
https://doi.org/10.1007/978-1-4842-5875-0
Balu N Ilag 2020
This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Distributed to the book trade worldwide by Springer Science + Business Media New York, 233 Spring Street, 6th Floor, New York, NY 10013. Phone 1-800-SPRINGER, fax (201) 348-4505, e-mail orders-ny@springer-sbm.com, or visit www.springeronline.com. Apress Media, LLC is a California LLC and the sole member (owner) is Springer Science + Business Media Finance Inc (SSBM Finance Inc). SSBM Finance Inc is a Delaware corporation.

This book is dedicated to

my mother, Chandrabhaga. Today, what I am is because of you, and I know you are always with me wherever I go. I really miss you, Bai.

And to my wife Vaishali, who has always accepted me and supported me in good and bad times. You are and always will be my perfect wife and mommy to our beautiful princesses, Shravya and Chanda. So, all I say is thank you, Vaishu.

Introduction

Teamwork is essential in the digital transformation of any organization to a modern workplace. Through teamwork, places can pull together using working tools and well-channeled communication methods. However, even as the team plans to work together, there are challenges in team collaboration. There are several approaches Microsoft Teams uses to ensure it can solve communication and collaboration challenges. For instance, Microsoft Teams facilitates proper communication and collaboration in an organization. Using Teams, users will be able to communicate through voice, video, real-time chat, content sharing, and meetings with dial-in and desktop sharing. The applications in Microsoft Office 365, such as Microsoft Office, Word, Excel, PowerPoint, Outlook, Planner, Task Management, OneNote, Exchange, and SharePoint, are also integrated with Teams to bring together work tools and resources.

Microsoft Teams is a vast product, and it does have several features that make administration challenging. This book is a reference guide that provides solutions, tips, and workarounds for all you need to plan, customize, implement, and operate Microsoft Teams in any environment. This book on Microsoft Teams unified communication and collaboration technology is devoted to a Teams workload, administration, tools, and technique during the various deployment and migration phases of Teams.

This completely rewritten book thoroughly reviews the administration tools and capabilities available in the latest versions of Microsoft Teams, and adds extensive new coverage of Teams services, Phone System Direct Routing, calling, Meeting, and most important, problem-solving approaches. Learn how professionals solve unified communication and collaboration challenges by architecting the Teams experience effectively.

Who Is This Book For?

This book is for everyone who uses or supports Microsoft Teams. You will learn about the user experience effective Teams management, requirements, and essential considerations for deploying Teams as part of a Microsoft 365 installation. Youll also learn about Teams governance policies, such as expiration, retention, and archiving [73].

This book alone wont transform you into a Teams administrator or support engineer or consultant any more than a few swimming lessons will turn you into a world-class swimmer. However, if you are a helpdesk employee, Teams administrator, support engineer, unified communication (UC) consultant, or anyone else who uses Microsoft Teams daily or occasionally, this book covers basic and advanced-level Teams administration so that you can respond to your end users questions, solve their Teams-related support queries, implement Teams meeting and messaging policies, understand ideal management, and undertake planning and preparation of your environment for Teams migration from Skype for Business. Most important, you can systematize, design, and implement responsibilities such as the following:
  • Understand the Teams architecture and Teams datastore location.

  • Prepare your organization network to support the Teams workload.

  • Implement quality of services for Teams inbound and outbound traffic.

  • Implement and configure a virtual private network (VPN) split tunnel for Teams to provide an optimal experience for VPN users.

  • Configure and customize messaging, meeting, live event, and Teams governance policies.

  • Set up Teams organization-wide policies for guest access and external access.

  • Troubleshoot Teams sign-in, connection, and call quality issues.

  • Prepare and plan for Managing Microsoft Teams certification.

These tasks are essential for the successful management and deployment of Microsoft Teams.

What Is the Teams Administrator Role?

Microsoft Teams administrator is a new role Microsoft introduced based on extensive market research [72]. Many organizations have started thinking about a Teams administrator role because Teams is a comprehensive product that requires multitechnology knowledge including, but not limited to, Office 365, Teams services, Web service, Azure Active Directory (AAD) , basic networking knowledge, public switched telephone network (PSTN) and phone system knowledge, and more.

The Microsoft Teams administrator configures, deploys, and manages Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. The Teams administrator must be able to plan, deploy, and manage all Teams features. The Teams administrator would also be responsible for upgrading from Skype for Business to Teams and must be familiar with telephony integration and Teams Direct Routing using Session Border Controller (SBC) , and phone system calling plans and audio (dial-in) conferencing.

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