Kevin M. White - macOS Support Essentials 10.12
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- Book:macOS Support Essentials 10.12
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- Publisher:Peachpit Press
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- Year:2017
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Apple Pro Training Series: macOS Support Essentials 10.12
The Apple-Certified Way to Learn
This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certificationas well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. Youll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administrationall on your way to preparing for the industry-standard ACSP certification.
- Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage.
- Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
- Focused lessons take you step by step through practical, real-world tasks.
- Lesson files and bonus material available for downloadincluding lesson review questions to help prepare you for the Apple certification exam.
- Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.
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Apple Pro Training Series
Kevin M. White and Gordon Davisson
Apple Pro Training Series: macOS Support Essentials 10.12
Kevin M. White and Gordon Davisson
Copyright 2017 by Peachpit Press
Peachpit Press
www.peachpit.com
To report errors, please email . Peachpit Press is a division of Pearson Education.
Apple Series Editor: Nancy Davis
Development Editor: Victor Gavenda
Production Coordinators: Maureen Forys & Kate Kaminski, Happenstance Type-O-Rama
Technical Editor, Reference Materials: Steve Leebove
Technical Editor, Exercises: Adam Karneboge
Apple Instructional Designer: Susan Najour
Apple Project Manager: Debbie Otterstetter
Copy Editor: Liz Welch
Proofreader: Scout Festa
Compositor: Cody Gates, Happenstance Type-O-Rama
Indexer: Jack Lewis
Cover Illustration: Paul Mavrides
Cover Production: Cody Gates, Happenstance Type-O-Rama
Notice of Rights
All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. For information on getting permission for reprints and excerpts, please complete the form at http://www.pearsoned.com/permissions/.
Notice of Liability
The information in this book is distributed on an As Is basis, without warranty. While every precaution has been taken in the preparation of the book, neither the authors nor Peachpit shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the computer software and hardware products described in it.
IMPORTANT: Some of the exercises contained in this guide can be temporarily disruptive, and some exercises, if performed incorrectly, could result in data loss or damage to system files. As such, its recommended that you perform these exercises on a Mac computer that is not critical to your daily productivity.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and Peachpit was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
ISBN 13: 978-0-13-471385-4
ISBN 10: 0-13-471385-0
9 8 7 6 5 4 3 2 1
Printed and bound in the United States of America
I could not have made this journey without the support of my family and loving wife, Michelle.
This book is dedicated to my greatest works: Logan, Sawyer, and Emily.
Kevin White
Much appreciation to my amazing wife, Berit Benson, and her uncanny ability to sense when I needed coffee the most.
Gordon Davisson
In addition to the amazing Peachpit staff members who were instrumental in completing this work, we would like to thank the development team for their hard work: Steve Leebove, Adam Karneboge, and Susan Najour. Additional thanks go out to Craig Cohen, Eugene Evon, Arek Dreyer, Schoun Regan, and MacSysAdmin. Also, the accuracy of this guide has been greatly enhanced by feedback from those who reviewed early versions of the guide during the beta class, including Craig Cohen, Samuel Valencia, Christopher Holmes, Kennedy Soo Hong, Andrew Baker, Jeff Walling, Ben Levy, Steve Leebove, Gordon Davisson, Weldon Dodd, Kyle Slater, and Sarah Garwood.
The Apple Pro Training Series macOS Support Essentials 10.12 guide prepares learners for the macOS Support Essentials 10.12 exam. To prepare for the macOS Support Essentials exam, learners can use the guide alone or they can use the guide in the macOS Support Essentials 10.12 course. Either way, if learners pass the macOS Support Essentials 10.12 exam, theyre eligible for the Apple Certified Support Professional (ACSP) 10.12 certification.
Read this section to find out more about this guide published by Peachpit Press and the Apple course, exam, and certification.
Whether youre an experienced system administrator or you just want to dig deeper into macOS, youll learn the technical information and processes that ACSP IT professionals use to install, configure, maintain, diagnose, and troubleshoot Mac computers that run macOS Sierra.
You should be comfortable using a Mac before you read this guide or take the course. If youre not sure about basic Mac use, visit Mac Basics at http://www.apple.com/support/macbasics.
This guide and the course are aimed at these types of professionals:
Help desk specialists
Technical coordinators
Service technicians
System administrators
Others who support macOS users
This guide gives you an in-depth tour of macOS. It also teaches you how to best support macOS users and troubleshoot their systems. After completing this guide, you should be able to:
Explain how macOS works
Explain best practices for configuring and using macOS
Explain macOS troubleshooting and repair procedures
Demonstrate macOS diagnostic and repair tools
For example, in , youll learn networking concepts; youll use network configuration and troubleshooting applications like Network preferences and Network Utility; and youll explore methods for resolving network issues. Each lesson has a reference section, which teaches essential concepts, followed by an exercise section that develops your skills through step-by-step instruction.
Note
Note resources, like this one, offer important information or help clarify a subject.
Tip
Tip resources, like this one, provide helpful hints, tricks, or shortcuts.
More Info
The More Info resources, like this one, provide ancillary information. These resources are merely for your edification and are not considered essential for the coursework.
For the most part, the exercises in this guide work in the classroom or at home. If youre learning from home, make sure you have the following:
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