Kevin M. White - OS X Support Essentials 10.9 Supporting and Troubleshooting OS X Mavericks (Apple Pro Training Series)

Apple Pro Training Series

Kevin M. White and Gordon Davisson

Apple Pro Training Series: OS X Support Essentials 10.9
Kevin M. White and Gordon Davisson
Copyright 2014 by Kevin M. White and Gordon Davisson

Peachpit Press
www.peachpit.com

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Apple Series Editor: Lisa McClain
Production Coordinator: Kim Elmore, Happenstance Type-O-Rama
Technical Editor: Adam Karneboge
Apple Reviewer: Shane Ross
Apple Project Managers: Shane Ross, John Signa
Copy Editors: Wendy Katz, Liz Merfeld
Proofreader: Liz Merfeld
Compositors: Craig Johnson & Craig Woods, Happenstance Type-O-Rama
Indexer: Jack Lewis
Cover Illustration: Paul Mavrides
Cover Production: Cody Gates, Happenstance Type-O-Rama

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Notice of Liability

The information in this book is distributed on an As Is basis, without warranty. While every precaution has been taken in the preparation of the book, neither the authors nor Peachpit shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the computer software and hardware products described in it.

IMPORTANT: Some of the exercises contained in this guide can be temporarily disruptive, and some exercises, if performed incorrectly, could result in data loss or damage to system files. As such, its recommended that you perform these exercises on a Mac computer that is not critical to your daily productivity.

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ISBN 13: 978-0-321-96355-0 ISBN 10: 0-321-96355-5

9 8 7 6 5 4 3 2 1 Printed and bound in the United States of America

I could not have made this journey without the support
of my family and loving wife, Michelle.

This book is dedicated to my greatest works; Logan, Sawyer, and Emily.

Kevin White

Much appreciation to my amazing wife, Berit Benson, and
her uncanny ability to sense when I needed coffee the most.

Gordon Davisson

In addition to the amazing Peachpit staff members who were instrumental in completing this work, we would like to thank the development team for their hard work: Adam Karneboge, Shane Ross, and John Signa. Additional thanks go out to those involved with Apple Training & Communications including Eugene Evon, Judy Lawrence, Tyson Vu, Cindy Waller, Arek Dreyer, Ben Greisler, Benjamin Levy, Patrick Gallagher, and Benjamin Beasley Jr. Also, the accuracy of this guide is greatly enhanced because of feedback from those who reviewed early versions of the guide, including those who attended the Mavericks Support Essentials Beta class.

This guide serves as a tour of the breadth of functionality of OS X Mavericks and the best methods for effectively supporting users of OS X systems. In addition, this guide is the curriculum for the Apple official training course Mavericks 101: OS X Support Essentials 10.9, a three-day, hands-on course that provides an intense and in-depth exploration of how to troubleshoot on OS X Mavericks. This course is facilitated by an Apple Certified Trainer and is organized into multiple lessons, each containing instructor presentations followed by related student exercises. In other words, this guide is for both self-paced learners and those participating in an instructor-led course.

The primary goal of this guide is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Mac users to knowledgeably address customer concerns and questions. This includes the ability to return a Mac computer running OS X back to normal operation using the proper utilities, resources, and troubleshooting techniques.

Whether you are an experienced system administrator or just want to dig deeper into OS X, youll learn in-depth technical information and procedures used by Apple-certified technicians to install, configure, maintain, and diagnose Mac computers running OS X.