White K.M. - Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite
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This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certificationas well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training seriesthe only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, youll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and moreall on your way to preparing for the industry-standard ACSP certification. iPAD Amazon Kindle, PC , Cool Reader, Calibre, Adobe Digital Editions
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Apple Pro Training Series
Kevin M. White and Gordon Davisson
Apple Pro Training Series: OS X Support Essentials 10.10
Kevin M. White and Gordon Davisson
Copyright 2015 by Peachpit Press
Peachpit Press
www.peachpit.com
To report errors, please send a note to .
Peachpit Press is a division of Pearson Education.
Apple Series Editor: Lisa McClain
Production Editor: Tracey Croom
Technical Editor: Adam Karneboge
Apple Reviewer: Yulia Stolerman
Apple Project Managers: Yulia Stolerman, Debra Otterstetter
Copy Editors: Leslie Tilley, Kim Wimpsett
Proofreader: Darren Meiss
Production Services: Happenstance Type-O-Rama
Indexer: Jack Lewis
Cover Illustration: Paul Mavrides
Cover Production: Cody Gates, Happenstance Type-O-Rama
All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. For information on getting permission for reprints and excerpts, contact .
The information in this book is distributed on an As Is basis, without warranty. While every precaution has been taken in the preparation of the book, neither the authors nor Peachpit shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the computer software and hardware products described in it.
IMPORTANT: Some of the exercises contained in this guide can be temporarily disruptive, and some exercises, if performed incorrectly, could result in data loss or damage to system files. As such, its recommended that you perform these exercises on a Mac computer that is not critical to your daily productivity.
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and Peachpit was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
ISBN 13: 978-0-13-401471-5
ISBN 10: 0-13-401471-5
9 8 7 6 5 4 3 2 1 Printed and bound in the United States of America
Alternate Binding:
ISBN 13: 978-0-13-403768-4
ISBN 10: 0-13-403768-5
9 8 7 6 5 4 3 2 1 Printed and bound in the United States of America
I could not have made this journey without the support of my family and loving wife, Michelle.
This book is dedicated to my greatest works: Logan, Sawyer, and Emily.
Kevin White
Much appreciation to my amazing wife, Berit Benson, and her uncanny ability to sense when I needed coffee the most.
Gordon Davisson
In addition to the amazing Peachpit staff members who were instrumental in completing this work, we would like to thank the development team for their hard work: Adam Karneboge, Yulia Stolerman, and Craig Cohen. Additional thanks go out to Debbie Otterstetter, John Signa, Shane Ross, Eugene Evon, Cindy Waller, Arek Dreyer, Ben Greisler, Schoun Regan, Patrick Gallagher, and Timothy Perfitt. Also, the accuracy of this guide has been greatly enhanced by feedback from those who reviewed early versions of the guide, including attendees of the Yosemite Support Essentials beta class.
Explain how this guide is organized to facilitate learning
Set up an environment for self-paced exercises
Introduce Apple Training and Certification courses and exams
This guide serves as a tour of the breadth of functionality of OS X Yosemite and the best methods for effectively supporting users of OS X systems. It is intended for both self-paced learners and those participating in an instructor-led course. This guide is the curriculum for the official Apple training course Yosemite 101: OS X Support Essentials 10.10, a three-day, hands-on course that provides an in-depth exploration of how to troubleshoot on OS X Yosemite. This course is facilitated by an Apple Certified Trainer and is organized into multiple lessons, each containing instructor presentations followed by related student exercises.
The primary goal of this guide is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Mac users to knowledgeably address customer concerns and questions. This goal includes providing learners with the ability to return a Mac computer running OS X back to normal operation using the proper utilities, resources, and troubleshooting techniques.
Whether you are an experienced system administrator or just want to dig deeper into OS X, youll learn in-depth technical information and procedures used by Apple-certified IT professionals to install, configure, maintain, and diagnose Mac computers running OS X.
Unless otherwise specified, all references in this guide to OS X or OS X Yosemite refer to version 10.10, which was the most current version available at the time of writing. Due to subsequent updates, some screens, features, and procedures may be slightly different from those presented in these pages. When available, you can access updates to this guide on the Update tab for the book at www.peachpit.com/apts.osxyosemite#updates.
Each lesson in this guide is designed to help experienced users become experts who are able to support other OS X users by:
Providing knowledge of how OS X works
Showing how to use diagnostic and repair tools
Explaining troubleshooting and repair procedures
For example, in , youll learn basic networking concepts (knowledge). Youll experience using network configuration and troubleshooting applications like Network preferences and Network Utility (tools). And youll explore methods for resolving network issues (procedures). In addition, each lesson includes troubleshooting techniques for dealing with common issues related to the topic at hand.
This guide assumes a basic level of familiarity with OS X at the user level. This guide does not cover basic usage of the system, but a good place to start is the Apple Mac Basics support site, www.apple.com/support/macbasics/. Again, its strongly suggested that you be comfortable using a Mac before you begin the exercises in this guide.
Each lesson in this guide contains a reference section followed by an exercise section.
Note resources, like this one, offer important information or help clarify a subject. For example, some of the exercises in this guide may be disruptive. Consequently, its recommended that you perform these exercises on an OS X computer that is not critical to your daily productivity.
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