Adam Karneboge - macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina
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- Book:macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina
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Apple Pro Training Series
Arek Dreyer and Adam Karneboge
macOS Support Essentials 10.15 Apple Pro Training Series
Arek Dreyer and Adam Karneboge
Copyright 2020 by Peachpit Press
All Rights Reserved.
Peachpit Press
www.peachpit.com
Peachpit Press is an imprint of Pearson Education, Inc.
To report errors, please send a note to
Notice of Rights
This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions department, please visit www.pearson.com/permissions.
Notice of Liability
The information in this book is distributed on an As Is basis, without warranty. While every precaution has been taken in the preparation of the book, neither the authors nor Peachpit shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the computer software and hardware products described in it.
IMPORTANT: Some of the exercises contained in this guide can be temporarily disruptive, and some exercises, if performed incorrectly, could result in data loss or damage to system files. As such, its recommended that you perform these exercises on a Mac computer that is not critical to your daily productivity.
Trademarks
Unless otherwise indicated herein, any third-party trademarks that may appear in this work are the property of their respective owners and any references to third-party trademarks, logos, or other trade dress are for demonstrative or descriptive purposes only. Such references are not intended to imply any sponsorship, endorsement, authorization, or promotion of Pearson Education, Inc. products by the owners of such marks, or any relationship between the owner and Pearson Education, Inc. or its affiliates, authors, licensees, or distributors.
Apple Series Editor: Laura Norman
Development Editor: Victor Gavenda
Senior Production Editor: Tracey Croom
Production Coordinator: Maureen Forys, Happenstance Type-O-Rama
Technical Editor: Steve Leebove
Apple Instructional Designer: Susan Najour
Apple Project Manager: Jon Boyles
Copy Editor: Elizabeth Welch
Proofreader: Scout Festa
Compositor: Cody Gates, Happenstance Type-O-Rama
Indexer: Valerie Perry
Cover Illustration: Von Glitschka
Cover Production: Cody Gates, Happenstance Type-O-Rama
ISBN 13: 978-0-13-655219-2
ISBN 10: 0-13-655219-6
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Thanks to Heather Jagman for her love, support, and encouragement.
Arek Dreyer
This book is dedicated to my children, Daniel and Elijah, who are the best thing to ever happen to me.
Adam Karneboge
Thank you, dear reader, for staying on top of whats new, while keeping your users needs as the root of what you do.
Thanks to Tim Cook and everyone at Apple for always innovating.
Thank you to Steve Leebove for insightful technical editing and for going above and beyond.
Thanks to Craig Cohen for technical assistance.
Thank you to Schoun Regan, who reviewed this book at the request of Apple Training. Were unsure when he sleeps, but we certainly appreciate his attention to technical accuracy and detail, and you have a better guide because of him.
Thank you to the amazingly capable Laura Norman and Victor Gavenda for gently making sure these materials made it into your hands, and to Liz Welch, Scout Festa, and Maureen Forys and her team at Happenstance Type-O-Rama for working their editorial and production magic.
Thank you to the readers who sent corrections.
Thanks to the people who generously provided feedback and assistance, including:
Mike Boylan
Jon Boyles
Tom Bridge
Jason Bruder
Craig Cohen
Chris Dawe
Weldon Dodd
Charles Edge
Nat Fellows
Steve Hayman
Christopher Holmes
Kennedy Soo Hong
Andre LaBranche
Judy Lawrence
Steve Leebove
Ben Levy
Michael Lynn
Nicholas McDonald
Marc Melkonian
Keith Mitnick
Thomas Montgomery
Susan Najour
Timothy Perfitt
Alby Rose
Vern Rooze
Sam Valencia
Steve Vogt
Simon Wheatley
Kevin White
The macOS Support Essentials 10.15 guide in the Apple Pro Training Series prepares you for the macOS Support Essentials 10.15 exam. To prepare for the exam, use the guide alone or use the guide in the macOS Support Essentials 10.15 course. Either way, if you pass the exam youre eligible for the Apple Certified Support Professional (ACSP) 10.15 certification.
Whether youre an experienced system administrator or you just want to dig deeper into macOS, youll learn what ACSPs do to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Catalina.
You should be comfortable using a Mac before you read this guide or take the course. If youre not sure about basic Mac use, go to Meet your Mac at support.apple.com/explore/new-to-mac.
Use the reference sections to get familiar with macOS Catalina. Then, use the exercises to practice what youve learned. After youve completed the guide, you should be able to:
Explain how macOS Catalina works
Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Catalina
Explain macOS Catalina troubleshooting and repair procedures
Use appropriate tools and techniques in macOS Catalina to diagnose and resolve issues
Unless otherwise specified, references to macOS in this guide refer to macOS Catalina 10.15.1. As Apple updates macOS Catalina, this guide might also be updated. Updates are delivered to you through the Web Edition, which contains the complete guide, including updates. When you buy this guide from Peachpit (in any format), you automatically get access to its Web Edition.
If you bought an ebook from peachpit.com, your Web Edition will appear under the Digital Purchases tab on your Account page. If you bought an ebook from a different vendor or you bought a print book, you must register your purchase on peachpit.com to access the online content:
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