Taking Flight!
Master the DISC Styles to Transform Your Career, Your Relationships...Your Life
Merrick Rosenberg
Daniel Silvert
Vice President, Publisher: Tim Moore
Associate Publisher and Director of Marketing: Amy Neidlinger
Acquisitions Editor and Marketing Manager: Megan Graue
Editorial Assistant: Pamela Boland
Development Editor: Russ Hall
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Managing Editor: Kristy Hart
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Manufacturing Buyer: Dan Uhrig
2013 by Take Flight Partners, LLC
Pearson Education, Inc.
Publishing as FT Press
Upper Saddle River, New Jersey 07458
FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, .
Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners.
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America
Sixth Printing: October 2014 with corrections June 2015
ISBN-10: 0-13-312129-1
ISBN-13: 978-0-13-312129-2
Pearson Education LTD.
Pearson Education Australia PTY, Limited.
Pearson Education Singapore, Pte. Ltd.
Pearson Education Asia, Ltd.
Pearson Education Canada, Ltd.
Pearson Educacin de Mexico, S.A. de C.V.
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Library of Congress Cataloging-in-Publication Data
Rosenberg, Merrick.
Taking flight! : master the DISC styles and transform your career, your relation
ships-- your life / by Merrick Rosenberg and Daniel Silvert.
p. cm.
ISBN 978-0-13-312129-2 (pbk. : alk. paper)
1. Personality assessment. 2. Interpersonal relations. 3. Interpersonal conflict. I.
Silvert, Daniel. II. Title.
BF698.4.R62 2013
158.2--dc23
2012023618
Praise for Taking Flight!
Taking Flight! is an instant classic that will forever change how you see yourself and interact with others. The engaging fable that opens the bookand the enlightening discussion that followsshould be read by anyone seeking growth and success.
Ken Blanchard, coauthor of The One Minute Manager
This wonderful book contains the secrets to nurturing supportive and enduring relationships. Taking Flight! will enrich your life by guiding you to understand and celebrate differences.
John Gray, author of Men Are from Mars, Women Are from Venus
Taking Flight! is fun to read, but make no mistakethe lessons here are both practical and far reaching. This book is a real eye-opener.
Jon Housman, CEO, Ora.tv
As an educator, I found Taking Flight! to be a book that will teach students important principles for everyday life. I will make this book mandatory for my students.
Stan Kligman, Clinical Professor of Marketing, Drexel University
Rosenberg and Silvert write with humor, eloquence, and practicalitya rare combination. Taking Flight! got me looking at relationships from a whole new perspective.
Pam Levine, Executive Vice President of Marketing, HBO
This book should be read by teachers, parents, or anyone who wants to impact others in a meaningful way.
Michael Kozak, Superintendent of Franklin Township Schools, New Jersey
Taking Flight! offers incredible insight into why we say and do the things we do. We have applied this wisdom to our work team and have seen tremendous results. Definitely more than just another management book for your shelves.
Del Ross, Vice President, Americas Sales & Marketing, InterContinental Hotels Group
This cleverly crafted fable demonstrates how the DISC system can break down the walls that too often separate co-workers. Taking Flight! is all you need to kick-start collaboration.
Frank Wander, Chief Information Officer, Guardian Life Insurance Company
Taking Flight! is destined to become the definitive work on the DISC styles.
Salvatore LoDico, Vice President, Human Resources, Agusta Aerospace Corporation
This is the kind of book that changes corporate culture.
Lani Davis, Manager, Human Resources, L-3 Tinsley
Until now, there has been a void in literature that makes the concepts of DISC easily accessible. Taking Flight! fills that void. I will be making Taking Flight! a part of all my workshops.
Bart Puglisi, Vice President, Talent Management, Penske Truck Leasing
What a wonderfully insightful way to understand relationships. While there is terrific material in here for anyone in the corporate world, I find myself applying its lessons everywhere. Taking Flight! is a gem of a book and I will recommend it far and wide.
Monique Garret, Head of Global Marketing, Octagon Research
As an HR professional, I have been using the DISC styles for many years. Taking Flight! is a great vehicle for either introducing or re-enforcing this powerful model for understanding human behavior. The fable is fun and illuminates the styles in a clever way. The application section is packed with smart analysis and easy-to-apply DISC strategies. In a short number of pages, Rosenberg and Silvert have delivered both a highly readable and in-depth resource.
Marda Kornhaber, Director of Human Resources, ITT
Finally, an easy-to-read resource that millions of DISC users can reference to improve their relationship management skills. From the parable-like story that defines the major behavioral styles, to the concrete applications of DISC scores, Taking Flight! is packed with insights and easy to apply. Managers will want to keep copies handy for new employees, and consultants/trainers will find this a very useful tool for their clients.
Leonard S. Altamura, former President/CEO, Steininger Behavioral Care Services
In Taking Flight!, authors Merrick Rosenberg and Dan Silvert have provided an insightful and entertaining allegory for todays often complex business environment. A modern business fable that guides managers to identify, understand, and blend individuals characteristics and compatibilities into an effective team.
Gary M. Ilkka, Vice President, Human Resources, Emerson Electric Co.
Traci, your insight, support, and unconditional love are the wind beneath my wings.
Gavin and Ben, thanks for being who you are.
Merrick
For Cindy, your love and humor fill my life with joy.
For Eden, Benjamin, and Jakob.
Daniel
Contents
Acknowledgments
We are very lucky to have had many talented and caring people walk with us on our journey. Our co-workers at Team Builders Plus and Take Flight Learningmost notably, Jeff Backal, Ken Blackwell, Cathryn Plum, Stew Bolno, Aaren Perry, Andy Kraus, Lesley Cruz, Dolores Woodington, Heather Hafner, Andrea Bardon, and Britni Colemanhave been enormously supportive in helping this book take flight. To our parents, family, and friends, you have all contributed in ways you will never know.
Special thanks to Traci Rosenberg for her intuitive wisdom and to our talented editors, Cindy Silvert and Melissa Brandzel, whose owl-like clarity humbled a parrot and an eagle. We also want to thank Kulin Shah and the graphic artists at 3RDEYE for bringing the characters to life and to Todd Nordstrom for his insights.