Shawn Kent Hayashi - Conversations for Change

Praise for Conversations for Change

A must-read for anyone in business, government, or academia. The lessons she teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.

Joseph Major, Chairman and CEO,
The Victory Bank

Is the conversation you are having with your coworkers, boss, team members, and even yourself meaningful? If not, then it is time to change the conversation. This is just the book to give you the tools to create more meaningful conversations.

Clark Handy, Senior Vice President,
Global Human Resources, Convergys Corporation

Having clarity about conversations is especially helpful for an introvert like me who has difficulties thinking on my feet in social situations. With these strategies I have a tool to lead conversations in purposeful directions and not get flustered and frustrated.

Rod Hanby, Oracle

Shawn Kent Hayashi has taken the key approach to communication, the conversation, to a level where one can plan out a strategy to be heard, be effective, and enhance the overall communication experience. I enjoyed reading through each of the 12 conversations to determine which ones I was not using because I was not convinced I would be successful. I now have the structure to practice ahead of a real interaction so I can engage with confidence and in a meaningful way.

Robyn Helmer-Tallon, Vice President
Talent Management, Peabody Energy

Communication is one of the most critical skills we utilize in everything we do, personally and professionally. We often take for granted the many different kinds of communications we have with people and as a result dont plan well for success in each of these conversations. Shawns book is a great practical guide to help us all be more successful in every interaction we have. You will find a chapter that will take you step by step through the critical elements for every conversation to develop a great plan to achieve your goal. This is a must-read.

Dave Desch, Vice President, IMS Health

Shawn Kent Hayashi has captured the essence of successful relationships in this blockbuster book. If you have a personal or work relationship thats not working, theres a chapter in this book that will specifically address what to do and what to say to change the conversation to a successful outcome! With sound principles and compelling stories, this book will be a classic for years to come!

Elizabeth Jeffries, author, The Heart of Leadership:
How to Inspire, Encourage and Motivate People to Follow You

Creating meaningful conversations is essential for leadership today. As a global leader, you need to leverage all 12 types of conversation to properly engage, motivate, and build a high-performance team. Today, it is likely your team is well educated, globally connected, and ambitious pulling this high-talented yet diverse group together around a common mission while supporting their individual professional goals takes strong communication skills. Being able to conduct the 12 conversations in Conversations for Change: 12 Ways to Say It Right When It Matters Most will help you become a more effective leader.

Jim Rogers, Market Vice President, Deltek

Shawn Kent Hayashi takes effective communication and makes it approachable, executable, and successful in this easy-to-read book.

Gary B. Cohen, author of Just Ask Leadership
Why Great Managers Always Ask the Right Questions

Shawn expertly analyzes a fact of life we take for grantedthe conversationand transforms its meaning and power into an action plan that gets results. Take the plunge and apply her techniques and witness your rapid results from your conversations.

Laura Fredricks, JD, LLC, author of The ASK: How to Ask for
Support for Your Nonprofit Cause, Creative Project, or Business Venture

Conversations for Change

Conversations for Change

12 Ways to
Say It Right
When It Matters
Most

SHAWN KENT HAYASHI

Copyright 2011 by Shawn Kent Hayashi. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-174624-3

MHID: 0-07-174624-2

The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-174528-4, MHID: 0-07-174528-9.

All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksales@mcgraw-hill.com.

TERMS OF USE

This is a copyrighted work and The McGraw-Hill Companies, Inc. (McGraw-Hill) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hills prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

THE WORK IS PROVIDED AS IS. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting there from. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

This book would not have been written without Deborah Callahans assistance. For two years she was my trusted, faithful assistant. Her High Steady communication style kept me grounded and focused on the next step. I am deeply grateful for the opportunity to work with her. I wish her well now that she has relocated with her family to another state and we do not see each other as often.