ABOUT THE AUTHOR
Faithe Wempen, MA, CompTIA A+, MOS Master Instructor, has been writing and teaching about computers since 1993, with the release of her first book, Abort, Retry, Fail: 101 MS-DOS Error Messages. Faithe is the author/co-author of more than 150 books about computer hardware and software, including Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Fifth Edition, as well as textbooks, magazine articles, and website content. For more than 20 years she has taught A+ certification prep classes at Indiana University/Purdue University at Indianapolis (IUPUI), and her free online classes for corporate clients, including Sony and HP, have educated more than a quarter of a million students.
About the Technical Editor
Chris Crayton is a technical consultant, trainer, author, and industry-leading technical editor. He has worked as a computer technology and networking instructor, information security director, network administrator, network engineer, and PC specialist. Chris has authored several print and online books on PC repair, CompTIA A+, CompTIA Security+, and Microsoft Windows. He has also served as technical editor and content contributor on numerous technical titles for several of the leading publishing companies. He holds numerous industry certifications, has been recognized with many professional and teaching awards, and has served as a state-level SkillsUSA final competition judge.
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To Margaret, who makes it all possible.
Faithe Wempen
CONTENTS AT A GLANCE
CONTENTS
PREFACE
T he objective of this study guide is to help you prepare for and pass the required exams so you can begin to reap the career benefits of CompTIA A+ certification. Because the primary focus of this book is to help you pass the exams, we dont always cover every aspect of the related technology. Some aspects of the technology are only covered to the extent necessary to help you understand what you need to know to pass the exams.
In This Book
This book is organized in such a way as to serve as an in-depth review for the latest version of the CompTIA A+ exams, released in 2022: Exam 220-1101 (Core 1) and Exam 220-1102 (Core 2). Each chapter covers a major aspect of the exams, with an emphasis on the why as well as the how to of IT support in the areas of installation, configuration, and maintenance of devices, PCs, and software; networking and security/forensics; diagnosis, resolution, and documentation of common hardware and software issues; troubleshooting; Internet and cloud usage; virtualization; desktop imaging; and deployment.
In the Chapters
Weve created a set of chapter components that call your attention to important items, reinforce important points, and provide helpful exam-taking hints. Take a look at what youll find in every chapter:
Every chapter begins with the Certification Objectiveswhat you need to know in order to pass the section on the exams dealing with the chapter topic. The Certification Objective headings identify the objectives within the chapter, so youll always know an objective when you see it!
Exam Watch notes call attention to information about, and potential pitfalls in, the exams. These helpful hints reinforce your learning and exam preparation.