Marketing Residential
Properties: The Science
and the Magic
Professional Review
Julie Muir, CPM
Robin Stinson, CPM
Lori Tillis, CPM
Steven Van Zile, CPM
Tulie OConnor
Editorial Director, Education Publishing
Amanda Hellenthal
Editor, Education Publishing
Markisan Naso
Editorial Assistant
Marketing
Residential Properties:
The Science and
the Magic
Laurence C. Harmon, CPM, CRE
Kathleen M. Harmon, CPM, ARM
Institute of Real Estate Management
2008 by the Institute of Real Estate Management
of the NATIONAL ASSOCIATION OF REALTORS
All rights reserved. This book or any part thereof may not be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Inquiries should be directed to Publishing Department, Institute of Real Estate Management, 430 North Michigan Avenue, Chicago, IL 60611.
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. Forms or other documents included in this book are intended as samples only. Because of changing and varying state and local laws, competent professional advice should be sought prior to the use of any document, form, exhibit, or the like.
This publication is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or any other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
The opinions expressed in this text are those of the authors and do not necessarily reflect the policies and positions of the Institute of Real Estate Management.
Library of Congress Cataloging-in-Publication Data
Harmon, Laurence C., 1943
Marketing residential properties: the science and the magic / Laurence C. Harmon,
Kathleen M. Harmon
p. cm.
Ebook ISBN: 978-1-57203-152-4
1. Real estate business. 2. Real propertyMarketing. 3. Customer services. I. McKenna-Harmon, Kathleen, 1946- II. Title.
HD1375.H346 2007
333.3380688dc22
2007041164
Foreword
As this book heads to publicationits now Fall 2007were suffering through the continued worsening of the countrys housing market. For years the market has been plagued by overbuilding, artificially inflated housing values, unrealistically low interest rates, and shoddy lending practices. The latter are characterized by sub-prime, junk mortgages awarded to those who cannot qualify for the best market interest rates. This practice has produced historic highs in foreclosures, the bankruptcy of some of the countrys largest lending institutions, a jolt to the stock market, and troubles for the nations homebuilders and home supply retail outletsindeed every segment of our economy that depends upon the stability of the housing market. Everybody feels the impact of this housing bubble.
Here in the Twin Cities, where we live and work, the bubble phenomenon is jarring, though not entirely unexpected. We enjoy a diversified economy that allows us to avoid most of the precipitous downturns that affect other parts of the country. One of our problems is an oversupply of for-sale housing, particularly condominiums. Some experts believe that there may be as many as ten thousand unsold condos here in the seven-county metropolitan area, an unprecedented glut. Rumors abound that much of this product is being targeted for acquisition by vulture funds at bargain prices for later conversion to apartments.
True or notand were very confident its notthis kind of chatter, which we hear both nationally and locally, is definitely unsettling. Bad as it is now, some wonder, is it going to get worse? Maybe we should just sit back and wait for the market to get better. It will get better, wont it? Frankly, its probably human nature to shut down sales and leasing activities in expectation of better times.
We strongly disagree with this strategy, which is the main reason we wrote this book. A housing market in utter collapse, with bushels of unsold units and truckloads more on the way, all competing at the extreme top end of the market, is, to us, nirvana in disguise. People need shelter, whether theres a recession in the industry or not. There are qualified buyers (and renters) out there, looking for housing, thinking about upgrading, needing professional help and counsel. So much the better, frankly, if the competition has surrendered. We wrote this book to help housing marketers, sellers, and leasing agents who havent given up and who, like us, see uniquely appealing opportunities in a challenging environment. After all, the housing market is inherently cyclical. It always rebounds. As serious as it seems at the time, the housing bubble, although inevitable, is always temporary.
Fifteen short years have passed since we wrote our first book for IREM, Contemporary Apartment Marketing: Strategies and Applications. We followed up with two others, The Resident Retention Revolution and its fraternal twin, The Tenant Retention Solution. In the interim, we have continued to be employed in various capacities in the housing business, consulting, developing, selling, and leasing residential properties. Weve learned a lot, and weve worked to impart this knowledge to our readers in this new book. It is a significant expansion of our previous books and the many articles weve written on the subject of residential marketing.
Inspiration has come to us in many forms. Over the years weve found remarkable sources of inspirationnot only in each other, but also, especially, from two marvelous women. It is to them that we dedicate this book.
The first is the late, beloved Caroline Scoulas, editor of our previous IREM textbooks. Truly a blessing to us, Caroline literally taught us how to writecajoling, castigating, encouraging, and finally, belatedly, approving our efforts. We think of her, and thank God for her, every day of our lives.
The second inspiration is Catherine Lily Antil, mother to one of us, and mother-in-law and mother-in-fact to the other. Inquisitive and supportive by nature, shes been a trusted foundation, a reliable gauge and celebrant of our success, and a true friend in times of need. We love her, think lovingly of her, and thank God for her every day of our lives.
About the Authors
Laurence C. Harmon, CPM, CRE, is founder and president of GreaterData, Inc., a real estate market research company. He is currently a marketing principal of the McGough Companies, a major Twin Cities-based, full-service real estate firm. Previously, he served as a consultant to Centex Multi-Family Company, a Dallas FORTUNE 500 Company, and as president of Maxfield Research, Inc., a Minneapolis real estate market research company. His consulting work has involved housing and market feasibility studies for institutional investors, city governments, and private individuals and corporations throughout the Upper Midwest.
Mr. Harmon holds a law degree, with honors, from Stanford University School of Law, and has been admitted to practice law in California, Oregon, and Minnesota. He has an extensive background in the real estate industry, having served as chief executive officer of McKenna Management Associates, Inc., AMO, a property management firm in Minneapolis. A Counselor of Real Estate (CRE) and a CERTIFIED PROPERTY MANAGER (CPM), Mr. Harmon has co-authored three textbooks and numerous articles published by the Institute of Real Estate Management (IREM).
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