Bruce Peter J. - Airline operations: a practical guide

Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations.

The part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations.

Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Peter J. Bruce spent nearly seventeen years as an operations controller in airline operations and has considerable first-hand experience and expertise in this environment. His PhD focused on operational decision-making in airlines and he has presented his work at domestic and international forums and conferences. Besides being chief editor of Airline Operations: A Practical Guide, he has written and published four other texts, including Understanding Decisionmaking Processes in Airline Operations Control (Ashgate, 2011). He is Deputy Chair in the Department of Aviation at Swinburne University of Technology, where he is an active researcher in the areas of airline operations, controller selection and training strategies, operational decision-making, and airline safety. He instigated and developed the highly popular Aviation Study Tour at Swinburne, conducting the first six global tours which took groups of students to visit key aviation organizations. Peters teaching areas focus on aviation business and strategy, and airline planning and operations.

Yi Gao is the Aviation Undergraduate Course Director in the Department of Aviation, Swinburne University of Technology. As a researcher, his principal research areas include airline operations optimization, aviation safety, pilot selection, and pilot learning/cognitive styles. As a senior lecturer, he is currently teaching Aviation Regulation and Operation and the undergraduate capstone research project. As an aviation enthusiast, he holds an FAA Private Pilot license.

John M. C. King established a consultancy providing government relations services for airlines and the tourism industry after a twenty-year career in the airline industry. He also conducted several aviation sector reviews for international organizations including The World Bank, UNDP, and the UN World Tourism Organization. He has been Chairman of a stock exchange-listed company in the tourism sector, Chairman of the Travel Compensation Fund (a co-regulator of the travel agency industry), and he served for three and a half years as a Commissioner of the International Air Services Commission. John is involved in delivering postgraduate courses at Swinburne University of Technology and has served on the Board of Advice of the Institute of Transport and Logistic Studies at the University of Sydney. John is also a fellow of the Royal Geographic Society.

Edited by Peter J. Bruce, Yi Gao,
and John M. C. King

First published 2018
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN

and by Routledge
711 Third Avenue, New York, NY 10017

Routledge is an imprint of the Taylor & Francis Group, an informa business

2018 selection and editorial matter, Peter J. Bruce, Yi Gao, and John M. C. King; individual chapters, the contributors

The right of Peter J. Bruce, Yi Gao, and John M. C. King to be identified as the authors of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this book may be reprinted or reproduced or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.

British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library

Library of Congress Cataloging-in-Publication Data
Names: Bruce, Peter J., editor. | Gao, Yi, 1982- editor. | King, John
M. C., editor.
Title: Airline operations : a practical guide / edited by Peter J. Bruce,
Yi Gao and John M. C. King.
Description: First Edition. | New York : Routledge, 2018. | Includes
bibliographical references and index.
Identifiers: LCCN 2017019779| ISBN 9781472478177 (hardback) |
ISBN 9781315566450 (ebook)
Subjects: LCSH: Airlines--Economic aspects. | Airlines-
Management.Classification: LCC HE9776 .A38 2018 | DDC
387.7068--dc23
LC record available at https://lccn.loc.gov/2017019779

ISBN: 978-1-4724-7817-7 (hbk)
ISBN: 978-1-315-56645-0 (ebk)

Typeset in Bembo
by HWA Text and Data Management, London

The opinions expressed in this publication are those of the authors only and do not represent the views, expressed or implied, of any government, employer or organization.

PART I
Planning for products and customers
JOHN M. C. KING

RON BARTSCH

RODNEY WILLIAMS

JOHN M. C. KING

MARKUS FRANKE

GARY PARKER

CHRISTOPHER JARVIS

PART II
Planning for operations
YI GAO

STEPHEN ANGUS

STEVE BUCHANAN

PATRICK FENNELL

ALAN SWANN

ANDREA ROBERTS

SAMUEL LUCAS

PART III
Operating the current day
PETER J. BRUCE

MATTHEW FRANZI

RIK MOVIG

NICHOLAS DONNISON

PAUL AVERY

GENE KIM

JOHN FREARSON

NATHAN MILLER

JAMIE HORSWELL

FRANK ZIMMERMANN

PART IV
Operational disruption management, performance, and the future
PETER J. BRUCE

PETER J. BRUCE

CHARLES CUNNINGHAM

MARK PALMER

Editors

Peter J. Bruce PhD (Swinburne University of Technology, Australia) spent nearly seventeen years in the airline industry, nearly all of which was as an operations controller in TAA/Australian Airlines. His interests in improving operational situation awareness and decision-making led to the completion of a PhD investigating decision-making in airline operations, and he published his fourth book Understanding Decision-making Processes in Airline Operations Control a few years ago. He is a current researcher in this area and presents internationally to airlines and conferences. Peter is currently Deputy Chair of the Department of Aviation at Swinburne University of Technology where he teaches Airline Operations and a number of other aviation courses. He is a member of both the Airline Group of the International Federation of Operational Research Societies and the Air Transport Research Society.