Burgess Mark - The Social Employee

Mark and Cheryl Burgess show real-world examples of how social is fundamentally changing brands. An important read for the legions of newly minted social employees eager to jump into the fray and start making an impact.

Jennifer Aaker, General Atlantic Professor of Marketing, Stanford University, and coauthor, The Dragonfly Effect

In todays socially connected world, companies have to leverage their internal talent in order to drive business results. The Social Employee will help any company become more social, relevant, and innovative.

Dan Schawbel, bestselling author of Me 2.0 and Promote Yourself and columnist for TIME and the Wall Street Journal

Anyone struggling to harness social media will want to read this important book. It provides a fresh perspectivefocusing on empowering and motivating the social employee to represent the brand. Using a host of case studies, the authors explain that success involves supporting those employees with a social listening program, C-Suite commitment, communication prioritization, systems to deliver the culture of the firm, and methods to manage risk.

David A. Aaker, PhD, Vice-Chairman, Prophet, and Professor Emeritus of Marketing Strategy at the Haas School of Business, University of California, Berkeley. Author of 15 books and widely recognized as the founder of the strategic branding discipline

Big brands, big changes, big stakes whats not to love? For the brands tentatively dipping their toes into the social business pool, The Social Employee is a much-needed push into the deep end: its time to learn to swim. This book belongs on the desk of anyone serious about learning what it means to be an employee in the new social era.

Mark Fidelman, Managing Director, Evolve Capital; Forbes contributor; and author of Socialized!

The Social Employee perfectly describes the current business environment, the challenges companies face, and how the more pioneering brands are leading us to the light at the end of the tunnel. Whether youre a new hire working your way up through the corporate ranks or a C-Suite executive, you need to read this book.

Jacob Morgan, author of The Collaborative Organization, Principal/Cofounder of Chess Media Group

The Social Employee is more than a window into how the workplace has changed. It is your must-read guide for how to unlock the power of your employees to build your brands reputation, productivity, and profits. Buy this book to empower your leadership and employees; in fact, buy them all a copy and watch your company transform.

Simon Mainwaring,New York Times bestselling author of We First

Passion. Engagement. Authenticity. The Social Employee shows us why these traits above all others are the key to success in the new social era. This book belongs in the collections of executives, employees, and students alike. An absolute must-read for those ready to be pioneers in a brave new era.

Ann Charles, Founder & CEO, BRANDfog

Its a giant step for brands to both grasp and act upon what it truly means to be social. Mark and Cheryl have captured powerful examples of companies doing both, adding clear insights to make them actionable. The Social Employee demonstrates how companies that authentically connect with things that are meaningful to employees and customers reap rewards of loyalty from both.

Andy Smith, coauthor, The Dragonfly Effect

This book is a must-read for aspiring social businesses! Companies need to teach customer-facing employees how to nurture their personal brands as they build the company brand. The Social Employee lays out the why and the how to empower any sized business to transform their team into a network of authentic, socially savvy brand ambassadors.

Jon Ferrara, CEO, Nimble; Founder of GoldMine, a CRM Pioneer; coauthor, Social CRM for Dummies

In the future, there will be two types of companies: those that monitor and stifle the social activity of their employees and those that empower the social activity of their employees. Smart organizations will be found in the second group, and this book will help you get there.

BJ Emerson, coauthor of The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave

If theres one thing the incredible success stories of big brands like IBM, Adobe, and Southwest Airlines show, its that going social isnt a predetermined, paint-by-numbers process. Companies have a duty to listen to their employees and encourage them to chart the course on their social journeys. Today, corporate brands come alive through the personal brands of their people. The Social Employee is a fantastic testament to this, masterfully marking this watershed moment in business.

William Arruda, author of Ditch. Dare. Do! and Career Distinction

The transition from simply using social media within the business to becoming a true social businesswhere content sharing and social networking are integrated into processes across the organizationis an imperative yet frightening journey. Cheryl and Mark Burgess show how its done, using examples from top global brands. The Social Employee is a must-read guidebook to empowering and energizing workers to build powerful brands from the inside out.

Tom Pick, Digital Marketing Consultant and Managing Editor, Webbiquity

Copyright 2014 by Cherl Burgess and Mark Burgess. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-181642-7
MHID: 0-07-181642-9

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