Jocelyn Berard - Accelerating Leadership Development. Practical Solutions for Building Your Organizations Potential

Copyright 2013 Jocelyn Brard

Published by John Wiley & Sons Canada, Ltd.

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Library and Archives Canada Cataloguing in Publication Data

Brard, Jocelyn, author

Accelerating leadership development : practical solutions for building your organization's potential / Jocelyn Brard.

Includes bibliographical references and index.

Issued in print and electronic formats.

ISBN 978-1-118-46411-3 (bound).ISBN 978-1-118-46472-4 (pdf).

ISBN 978-1-118-46473-1 (epub).ISBN 978-1-118-46477-9 (mobi)

1. Leadership. 2. LeadershipEvaluation. 3. Executive ability. 4. Organizational effectiveness. I. Title.

Production Credits

Managing Editor: Alison Maclean

Executive Editor: Don Loney

Production Editor: Pauline Ricablanca

Cover Design: Adrian So

Composition: Thomson Digital

To Paul-mile and Gatane, you have been the best leaders and role models of my life. You made me who I am today.

To Lise, I couldn't have a better partner to realize my dreams. Your love, encouragement, support and positive attitude are remarkable. Thank you for all you do to help me succeed in life.

To Raphal and Alexy, you are amazing! Because of you, I am very encouraged and enthusiastic about the future leaders of the 21st century. I learn a lot from you.

Acknowledgments

I love the saying It takes a village to raise a childmaybe because I am the eighth of a family of nine and I have two wonderful children of my own. But I love it mainly because it is so true. The whole village must be involved if the child is to have a good life. The teachers, the art instructors, the friends, the sports coaches and the extended family, along with the parents, all contribute to the success of this great family endeavor. It is the same for leaders: they can't make it by themselves; rather, leaders perform with and through others and receive help from other internal and external leaders and professionals, in so many ways. Leaders need a village too!

Guess what? The same goes for writing a book. There is no way I could have realized my dream of writing this book by myself. So many people contributed to its content and to the success of the work with clients that is illustrated in these chapters. I believe in teamwork, collaboration and leveraging the skills, know-how and experience of others to co-create better work. This is the approach I have taken here.

I had the pleasure to engage in great conversations with many senior leaders in Canada, Europe and the United States to get their pearls of wisdom regarding leadership. I want to thank them all for their contributions and their comments of great added value that appear throughout the book. They make the concepts speak with their real-life examples. Thank you sincerely to Dr. Jack Kitts from The Ottawa Hospital, Dan Pontefract from Telus, Alan Booth from Deloitte, Chris Hodgson from Scotiabank, John Duncan from the Royal Mail in the UK, Joe D'Cruz from University of Toronto's Rotman School of Management, Robert Hogan and Ryan Ross from Hogan Assessment Systems, Colleen Johnston from TD Bank, Stphane Moriou from MoreHuman Partners, Margaret O'Neal from Purdue Pharma and Sylvia Chrominska from Scotiabank. I also want to thank Scott Williams, president of Global Knowledge Canada, and Brian Branson, Global Knowledge president and CEO, for their contributions through the discussions, and for their wonderful support and encouragement while I was writing the book. It is reassuring to have great leaders while creating a book on leadership.

Thank you so much to my amazing team at Global Knowledge. You are Kim Caughlin, Tom Gram, Marilyn Breen, Marsha Anevich, Jeff Cole, Joan Taras, Suzanne Beaudoin, Jacqueline Boileau, Val Boser, Michelle Moore, Kevin Kernohan, Louise Chapman, Katharine Murrel, Sylvie Ltourneau, Anita Bowness, Sbastien Houde, Heather Sperdakos, Maggie Li, Melissa Price-Mitchell, Mike Martel, Norma Thompson, Reed Carriere, Moe Poirier, Randall Vickerson, Adrienne Serrao, Lucie Guertin, Ross Rennie, Mary-Jo Williams, Kim Finkelstein, Lorraine Kirchmann, Georgia Phair, Priscilla Bahrey, Debbie Pearmain, Claire Beaulne, Rosemarie Bugnet, Nadja Corkum, Andre Drolet, Pascal Karsenty, Sylvie Rimbach, Richard Robitaille and Debbie Carr.

And thank you to the many, many other fantastic associates in the Leadership and Business Solutions group at Global Knowledge who day in and day out support leaders' growth by designing, implementing and delivering award-winning leadership development solutions around the world. Your support, encouragement and dedication to quality work are inspiring. A special thanks to Tom Gram for your contribution to Chapters 4 and 14. With all of you I share my gratitude; it is an honor to be your leader.

This book would not be a reality without the tremendous contribution from two wonderful individuals. Thank you, Paul Brent, for spending numerous hours asking great questions, listening to me and patiently helping me put together my thoughts and ideas while creating the book. Thanks for the hard work and dedication. Let's go for another coffee!

And Ashley Pincott, thanks a thousand times for your brilliant work on the What the Experts Say sections of each chapter. The literature reviews you did allowed me to add a lot of value to the content and demonstrate how solid the practical solutions are. Thanks for your curiosity, tenacity and collaboration. And for the laughter!

I want to thank the wonderful Jossey-Bass and Wiley team for their support and high level of professionalism, including Jennifer Smith, Don Loney, Terry Palmer, Josie Krysiak, Pauline Ricablanca, Lukas Wilk, Brian Will, Jonathan Webb, Judy Phillips and so many other people involved in the creation and distribution of my book. Thanks, Don, for believing in me.